The pandemic turned decades of accepted business principles upside down. Owing to this, industry leaders now recognise that everything has to be digital because it is the only way to future-proof the business. Many firms also acknowledge that customer expectations and needs are rapidly changing in light of new technology, and they are implementing automation initiatives aimed at improving customer engagement. Automation, especially with the power of AI can help businesses refine these experiences, resulting in higher sales, better use of resources and greater customer satisfaction. Gartner’s top automation predictions for 2021 include growth in hyper-automation, which is an amalgamation of Robotic Process Automation (RPA), Machine Learning (ML) and Artificial Intelligence (AI) working in harmony to automate business processes.
Market interest is high in AI, Internet of Things (IoT), ML and RPA. However these capabilities cannot deliver business results if they’re kept in silos. Companies are harnessing the most value by combining the right competencies together to solve specific problems and uncover opportunities. Organisations today are automating marketing activities leading to reduced costs of running campaigns manually. Other examples include automating daily mundane tasks such as job application processing, payroll management and data analysis, which leads to better productivity, efficiency and much higher return on investments. Moreover, automation in business gives fewer margins of error and provides transparency and consistency in work output which further improves customer satisfaction.
At this juncture, there are a wide variety of solution providers entering the industry with a set of standard business automation solutions. To assist solution providers reinforce their operational capacity and facilitate growth in the sector, CIOReview Europe has compiled a list of Top 10 Business Automation Solution Providers in Europe. The list comprises of prominent organisations and solution providers and includes insights, best practices and advice for aspiring CIOs and CXOs.
We present to you CIOReview Europe’s “Top 10 Business Automation Solution Providers in Europe - 2021”